Struggling?

Are you struggling with your QuickLashes? We would love to be able to help you. We hope we have covered your issue below - but if not please do not hesitate to contact us.

My lashes feel sticky after applying, the bond doesn't seem to set..

You are applying too much bond. Next time you apply your QuickLashes please use less bond, you should dab the bond at the root of your lash then apply one light coat over the rest of your lashes. If you apply too much bond you may experience a tacky feeling on the lashes. If you still have a sticky residue our SuperStay will solve this, not only does it help your lashes last longer but it will remove any sticky residue on your QuickLash set.

My lashes are not lasting as long as I hoped...

This could be for many different reasons but we will cover the most common below!
  • Bond - try applying a little more bond on your next application (but be carful with this as you should not be using too much bond) we recommend applying a small amount of bond to your lashes mainly at the base, you could also try to apply bond along the lash spine
  • Clamping them down - this is really important! Once you have finished application wait 5 minutes then use your applicator to clamp the QuickLashes with your natural lashes for a longer lasting finish. This is what gives you a secure hold. We also recommend doing this as part of your morning/eve routine & after bath/shower.
  • prep your lashes well before applying - they need to be free from any oils/dirt. Ensure you have used a oil free cleanser to clean them. Wait for them to be fully dry before applying.
  • Do not use a oil based cleanser/serum/eye product - you should not use any oil based products when wearing QuickLashes as this will break the bond down.
  • You have excessively oily skin especially around the eye area, this will effect longevity
  • You will get the longest wear with our QuickLash lengths, some pre mapped styles may not last as long
  • Seal with our SuperStay, this will help with longevity
  • Avoid getting your QuickLashes wet, although they are resistant to a little water they are not waterproof. If you do get them wet we recommend clamping them down again.
  • Ensure they are placed correctly, around 1-2mm away from your waterline
Lashes not lasting long will be down to application, don't give up follow our tips above, read our application tips page & watch our video tutorials on our Instagram & TikTok. 

If you have read through our application tips, watched our tutorials & you still need help please rest assured we are here to help you....

Facebook Support Group

Join our Facebook support group - the team are all available to help in the support group along with lots of supportive customers. Join here!

WhatsApp +44 7385 913459

Our QuickLash experts are available for application/removal tips, help choosing what to buy, styles etc. Please note they can not answer any customer service related query's this needs to be done via our website contact forms.

1-2-1 FaceTime

We can arrange a 1-2-1 FaceTime call to help you further. Please contact us via WhatsApp to arrange.