Returns and Refund Policy

At Amor Lashes UK, we are committed to providing excellent service and delivering high-quality products to our valued customers. We understand that there may be instances where a refund is necessary. This Refund Policy outlines the guidelines for seeking a refund. Please note that specific refund eligibility criteria and reporting timelines may vary for each product. It is important to refer to the product information for detailed instructions regarding refunds and issue reporting.

Eligibility for Refunds: Refunds are applicable to products purchased directly from Amor Lashes UK. If you have made a purchase through a third-party retailer or distributor, please refer to their respective refund policies. Each product may have specific refund eligibility criteria and requirements. It is essential to review the product information to determine if it is eligible for a refund.

Refund Requests: If you are dissatisfied with your purchase from Amor Lashes UK and wish to request a refund, please follow the instructions provided in the product information or contact our customer support team for assistance.

For specific refund instructions, refer to the product information or contact our customer support team via our website contact forms or email support@amorlashes.co.uk

Refund Processing: Once your refund request is received, our customer support team will review it according to the product-specific guidelines. Please ensure that you provide any necessary information or evidence as instructed in the product information or by our customer support team. If your refund request is approved, we will process the refund using the original payment method used for the purchase. The timeframe for the refund to reflect in your account may vary depending on your financial institution.

Non-Refundable Items: Certain items may be non-refundable based on their nature or condition. Please refer to the product information to determine if your specific product is eligible for a refund.

Shipping Costs: Shipping costs, including those incurred during the initial purchase and any return shipping fees, are non-refundable. 

Damaged or Defective Products: If you receive a damaged or defective product, please refer to the product information for specific instructions on reporting the issue then contact customer services via our website contact forms if you are within the reporting period. We will work diligently to resolve the problem and provide a suitable solution, which may include a refund, exchange, or replacement.

Missing or incorrect items: If you have received your order and you have missing or incorrect items within your order, you must report this within 48 hours of receiving via our website contact forms. Please note the picking list enclosed in your order is required when reporting these issues. It is your responsibility to ensure you keep your pick list safe until you are happy that the correct items are within your order. If you do not keep your pick list, a replacement or refund will not be able to be issued.

Terms and Conditions: A comprehensive set of Terms and Conditions is in place to govern the use of our website and the purchase of our products. By making a purchase from Amor Lashes UK, you acknowledge and agree to abide by the terms and conditions outlined in the document. To access the complete Terms and Conditions, please visit here.

Policy Updates: Amor Lashes UK reserves the right to modify or update this Refund Policy at any time. Any changes made will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about our refund procedures.

By making a purchase from Amor Lashes UK, you acknowledge and agree to abide by the terms and conditions outlined in this Refund Policy and the specific refund guidelines provided in the product information.

If you have any further questions or require assistance, please do not hesitate to contact our customer support team. We are here to help you and ensure your shopping experience with Amor Lashes UK is nothing short of excellent.

Last updated: 01/06/2023

Please Note: We are unable to execute cancellations, address changes, or other modifications to your order after it has been submitted, please double check your order and details before confirming. 

For information regarding refunds on delivery costs, please see our Shipping Policy.